Prevent a data breach by keeping information at the reception desk safe

Receptionists have some bad security habits, and one of those includes sticking passwords and other sensitive information on their computer screens. Passwords should never be kept in a place where visitors and unauthorized persons can see them. Remember, a password is like a key that unlocks a door to something, and in the case of a company it is a door to a network, a computer, or an application like the accounting software or CRM system. If you cannot remember all your passwords, ask your IT department to create a secure folder on the network for you where you can store sensitive information.

It is also a good idea to keep company and client files, employee files, handwritten address books and notebooks in a drawer or cupboard. A reception desk that receives guests is not a safe spot for sensitive or confidential information.

The New Receptionist offers tips on keeping information at the reception desk safe. A condition for lawful processing of personal information in terms of POPI (the Protection of Personal Information Act 4 of 2013) is to ensure the integrity and confidentiality of personal information in your possession (see Chapter eight). Companies should therefore ensure that their staff know how to prevent possible data breaches.