A guide to the professional workplace
THE NEW RECEPTIONIST offers soft skills training for receptionists who are entering the business world. In short, The New Receptionist is a training guide that teaches reception skills to new and experienced administrative professionals.
Our receptionist training guide focuses on a specific range of topics. Moreover, each topic is selected to ensure that every receptionist or assistant has the tools they need to succeed from the very first day. More important, training is structured in a useful and meaningful way.
Most trainee receptionists do not have time or funding to enter into learning institutions for reception skills. So, with The New Receptionist on your desk, your training has already begun. Further, the book covers advanced reception skills that are crucial to the position.
To sum up, receptionists are introduced to various skills and guided through their daily duties in a practical manner. Therefore, with additional notes and definitions of terms added to each chapter, each learner enjoys a comfortable learning experience.
What reception skills will I learn?
Reception skills and soft skills training, such as:
- Receiving guests
- Petty cash control
- Courier services
- Working with time zones
- Telephone etiquette and dealing with angry callers
- Softphones and hardphones
- Working with PDFs and images in documents
- Business correspondence
- Terms used in a corporate environment
- Who is who in the company structure
- The GDPR, POPI and the receptionist
- IT Security
- Managing your time, work, and career and more…
What are soft skills?
The top soft skills employers value are people skills, communication skills and a high level of emotional intelligence. Our 2nd edition will include additional soft skills chapters for those who wish to focus on the subject.
More examples of soft skills include; team work, adaptability, leadership and problem solving.
If you are looking for a publishing service, please visit our services page to find out how we can assist you self-publish your own book.
Receptionist & Soft Skills Guide
Available on Amazon in paperback and Kindle