Terms and Conditions

Here are the Terms and Conditions of service, explained as easily and briefly as possible to avoid misunderstandings. The URL to these terms and conditions is clearly stated on the quotation and is displayed on this website at all times. Instruction for commencement of work indicates that you understand and accept the terms and conditions of service and payment. The Hanna Smith Agency may change the terms and conditions without notice.


The relationship between Elizabeth Tsikkos (hereafter “The Hanna Smith Agency” or “Hanna Smith”) and the client is not an employer / employee relationship or an agency or a partnership in any shape or form. Elizabeth works as an independent contractor and her services will be limited to the project at hand.

The copywriting process

Client receives a free quotation.

On acceptance of the quotation by instruction to commence work, the client pays a 50% deposit and provides a brief (the brief outlines the project and clearly states the desired outcome). A deadline for the project is agreed upon.

Work begins.

A maximum of 3 drafts are provided to the client, unless otherwise specifically arranged.

When the final (third) draft is approved (which may not take more than one month after receipt of the draft) the client signs off the copy and pays all remaining fees that are due.

Client is happy and hires The Hanna Smith Agency again.

The project 

Each project begins with a brief. It is the responsibility of the client to ensure that we have everything we need to start work on a project. A maximum of three drafts are presented to the client, where the third is considered the final draft. If additional work is required after the final draft, an additional hourly fee will be charged. If the original brief is changed (i.e. the client wants something different from what was in the original brief), a reasonable fee will be applied to cover the work that was abandoned. In this case, a new quotation will be provided to the client.

Final copy is provided to the client once full payment is received. The final copy will include all the project assets, where applicable. 


Training is subject to availability, and may be discontinued at any time without notice. All training fees must be paid in full before the start of the course. No refunds will be given if the student does not complete the course for any reason, or fails to perform during the training for any reason. On-site training is limited to certain modules, and does not cover each module offered in the online training course. The student does however receive all the content for the entire course for self-study. Learner support is not offered on purchase of the learning material alone. Learner support is offered at The Hanna Smith Agency’s discretion, and may quote the company or student on further services that arise within the scope of the training.​


The client, subscriber, user, or any person who accesses services or content in any way, indemnifies and holds The Hanna Smith Agency harmless against loss, liability or damages of whatsoever nature. The Hanna Smith Agency will not accept liability or damages of whatsoever nature for instances relating to subscriber or shared communications, subscriber or shared content, interception of subscriber communications, publications or any use of content available on the website or social media pages of any kind.

Termination of services

The Hanna Smith Agency may discontinue any service at any time without notice.

Payment terms

Instruction to commence work indicates the acceptance of the quotation, whether as written or verbal instruction. A 50% deposit is required for commencement of work. The full amount invoiced (where applicable) or the remaining 50% invoiced is payable within 7 days of date of invoice. Invoices outstanding from 30 days will incur interest at 1.5% per month. The Hanna Smith Agency may withhold delivery of project assets due to non-payment.

Failure to perform

In the unlikely event that any party fails to fulfil its obligations due to an act of god, catastrophic event, or any cause beyond the reasonable control of the party concerned, the other party shall not be entitled to any claim for losses or damages of any kind.

Errors, because we are human

The Hanna Smith Agency makes every effort to ensure that copy is error free. However, The Hanna Smith Agency cannot guarantee that every project is completely free from errors.


The Hanna Smith Agency is aware that certain projects may contain sensitive information. We will not disclose information concerning your project unless specifically so agreed. All sensitive documentation received is secured to ensure compliance with data privacy laws. If you wish for your data to be destroyed after project completion, please let us know. Please be aware that a backup of your documents/project assets/communications will not be held if an instruction to delete/destroy is received by The Hanna Smith Agency. In general, backups are not retained and cannot be guaranteed. If a backup of your project assets and documents is required, please contact us for a quotation. 

The Hanna Smith Agency may from time to time retain extracts of work for inclusion in a portfolio.

The Hanna Smith Agency may from time to time contract work to third parties. Be assured that all contractors are required to adhere to the level of service expected from the agency. And, nothing goes to a client without approval!

Privacy policy

We receive, collect and store any information you enter on our website or provide us in any other way. Subscribers to our blog can be assured that their data is only processed for the purpose of receiving updates from us. If you don’t want us to process your data anymore, please contact us at management@liztsikkos.co.za, or opt-out from the link provided in communications from us.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at management@liztsikkos.co.za.

Blog and general information

We do not guarantee, represent or warrant that your use of our blog/information/website will be uninterrupted, secure, or free from errors.  The information in our blog(s)/website is for general information purposes only. The Hanna Smith Agency, publisher, and any contributor does not guarantee the accuracy of any information and links to information. Information/blog(s)/website should not be considered legal, professional or career advice, and should not be construed as such. You must not rely on information on this website/blog(s) as an alternative to professional advice from your own attorney, career counselor, recruitment agent, company, manager, accountant, or any other applicable professional person. Information/blog(s)/website is not guaranteed to be available at all times, and may be removed without notice. Our content should only be read in its original format.

If you work for us as a freelance writer

THSA hires freelance writers. It is important to note that no contract of any kind exists between THSA and the writer at any time. Writers are paid for copy delivered after a brief. If copy does not meet our standard or is not delivered on time, no payment is made to the writer. If copy is received and the client does not approve, THSA offers the client a revision. The writer rewriters the copy at no additional cost. However, all THSA clients are required to adhere to our terms as set out herein. A third draft is considered final. 

Projects (where multiple articles or a large quantity of copy must be written and delivered, either once-off or over a period of time, are always subject to client approval at any stage of the project. Therefore, if the writer has started on a project but the client does not approve of the copy being delivered at any point, the writer will be paid a portion as determined by THSA for the content that was delivered, but will not proceed working on the project, and will therefore not receive payment for the remaining copy. The writer will, however, receive an opportunity to rectify the copy as per the three draft rule (see the copywriting process), but as mentioned, should the client still not approve of the copy, the writer will not continue and will not receive payment. THSA does not pay for copy in advance.